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Posted on: January 12, 2021

“By Appointment Only” Status Extended Until Further Notice for City Facilities

Facility Update City Hall with mask

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For Immediate Release 
Date: January 12, 2021
Contact: Kari Sliva
Phone: (623) 876-2938

“By Appointment Only” Status Extended Until Further Notice for City Facilities

 [El Mirage, AZ Jan. 12, 2021] – The City of El Mirage has extended its “by appointment only” status for City facilities until further notice, in response to the continued rise of COVID-19 cases throughout Maricopa County. 

City facility lobbies will remain open to members of the public by appointment only and closed to walk-in traffic. The City will continue to provide essential public safety services. This is an extension of the public notice issued November 30 and updated January 4, and the affected public service areas are provided below by department.

The announcement affects City Hall and scheduled public meetings, police and fire department administration buildings, customer service lobby and City-controlled public gathering areas. In addition, employees who are able have been asked to telework. City departments will continue to provide many services remotely. The City will continue to require employees who have contact with the public to wear masks and practice social distancing while encouraging frequent hand washing. 

Public Works Department

Effective: Until Further Notice

Green spaces, open areas, and walking paths will remain open.  Areas that remain closed include: City-controlled gathering areas at public parks, restrooms, field rentals, facility rentals, private rentals, dog parks, park ramadas, and basketball courts.  The Customer Services Division lobby will also be closed at this time.  Utility customers may conduct business by phone at: 623-933-1228, e-mail: or website:  Utility service disconnections remain suspended until further notice.  

City Council & Public Meetings

The scheduled Council meetings and other public meetings will be held telephonically with virtual public access available and in compliance with the state Open Meeting Law. For more information on how members of the public may virtually attend the Council meetings, please visit “Agendas & Minutes" or download the agenda on the website calendar where you will also find a link to join the meeting or to call into the meeting. For questions, please contact El Mirage City Clerk Sharon Antes at

Public Safety

Public safety personnel have been trained and equipped with appropriate personal protective equipment (PPE) and will continue to serve the public with the usual high standard of response and protection.  

The El Mirage Police Department administrative building including the lobby will be closed for walk-in service.  Please call the police non-emergency number listed below to schedule an appointment for service such as release of property or towed vehicles. Public records release is available by emailing or at: or by phone (623) 500-3000. Callers should leave a message when prompted and will be called back within one business day.

The El Mirage Fire Department administrative building including the lobby will be closed for walk-in service. Please call the fire department’s administrative number below to schedule an appointment. The car seat and passenger safety program will continue by appointment only.

COVID-19 Community Resources:

If you need assistance finding food, paying utilities or other essential services, call the El Mirage Community Action Program Hopeline at (623) 222-4673 or visit the CAP Online Portal. Rent and Utility Assistance funding for El Mirage residents is still available through the
CDBG-CV Cares Act administered by Maricopa County’s “Take Care” program. For the City of El Mirage COVID-19 community resource page, please visit the Alert Center at

Other Services

El Mirage Senior Center remains closed until further notice. Food insecurity programs for senior citizens will remain operational.

City Court remains open in accordance with state mandates. For questions contact the court at the information below.

Department and City Services Contacts

The City will continue to evaluate COVID-19 information as provided by the AZDHS. If you need assistance, please visit or contact the appropriate department, at:

Public Safety:

Emergency: 911

Police Department Non-Emergency Line (Administration): (623) 500-3000

Police Department Impounded Vehicles: (623) 500-3013

Police Department Reports and Records FAX: (623) 500-3019

Fire Department Administration: (623) 583-7968

City Services:

City Hall General Reception: (623) 972-8116

City Hall Administration: (623) 876-2941

Building Safety: (623) 251-3502

Building Safety Inspection Line (623) 876-2979

CAP- Community Action Program Hopeline: (623) 222-4673

City Clerk: (623) 876-2943

City Court: (623) 815-2186 

Code Enforcement: (623) 500-3020

Customer Service: (623) 933-1228

Economic Development: (623) 876-2935

Engineering: (623) 876-2971

Engineering Inspections: (623) 876-2975

Finance: (623) 876-2955

Human Resources: (623) 876-2949

Planning and Zoning: (623) 512-6572

Public Works: (623) 935-6405
   Public Works Divisions/Service Areas: Parks and Recreation, Utilities, Streets, Facilities, Fleet, and Environmental.


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